Water Availability In Heat Related Events
Cross Valley Water District is committed to serving our community with quality drinking water. In this past legislative session ESHB 1329 was passed and signed by the Governor. The bill will be effective on July 23, 2023.
What is this new State bill?
The bill states that the District may not shut off water service to customers for lack of payment and must reconnect a residential customer if requested on any day for which the National Weather Service has issued or has announced that it intends to issue a heat-related alert, such as an excessive heat warning, a heat advisory, an excessive heat watch, or a similar alert, for the area in which the residential user's address is located.
What is the Districts response?
Cross Valley will not be shutting customers off for lack of payments during any day for which the National Weather Service has issued or has announced that it intends to issue a heat-related alert, such as an excessive heat warning, a heat advisory, an excessive heat watch, or a similar alert. The District will reschedule the service interruptions for non-payment customers during a time that does not conflict with the new regulations.
Find active alerts at www.weather.gov
What does this mean for me?
If the National Weather Service has issued a heat related alert in the area of your residential address, your water will be available for your use. The District will delay the service interruption until the alert has cleared.
Your bills are still payable on the due dates, and subject to late fees, if not received.
I have a locked water meter.
If your water service has been and is currently off due to non-payment, you have the ability to request that the service be turned back on during the extreme heat events. Call the customer service team to request reconnection at (360) 668-6766 during regular business hours.
Please note - It has been the Districts procedures not to turn on water service if the property is vacant and the occupants are not on the premises. The District will unlock the meter for you. It will be your responsibility to turn on the valve at the meter for service. The meter will be re-locked after the heat event expires.
The District offers many ways to pay your bill to stay current. Refer to our payment option web page for more information.