District Adjustment Process

Policy

The Cross Valley Water District has a policy that may provide relief for customers that have a leak that occurred in their service line. Qualifying leaks are in the service line or was otherwise undetectable to the customer and promptly repaired. A leakage credit can only be granted once every 4 years on an account and the request must be made by the property owner. The credit will be calculated using the formula established by District policy, see CVWDC 9.05.360. This credit is a partial credit and will not reduce your bill back to its normal amount.

We do not reimburse customers for any parts they may have purchased or any plumbing/repair bills which they have incurred. The leak must be repaired and verified by a Cross Valley Water District employee before this request will be considered.

LEAKAGE ADJUSTMENT PROCESS

  1. Please call the office when you are ready to have our service personnel verify the leak has been repaired.  
  2. After the District has verified the leak has been repaired, a letter and the Leakage Credit Adjustment Form will be mailed to the property owner.   
  3. Keep receipts of any items you purchased to make the repair. This also applies if you hired a plumber or contractor.  
  4. Compile a document stating the circumstances of the leak and repair. (When/how you discovered the leak, how it was repaired) 
  5. Any Pictures you may have taken at the time of the leak will be helpful.
  6. Complete the Leakage Credit Adjustment Request Form that was mailed to you. Choose a billing period/Date for your credit to be applied to. Typically the billing period the leak occurred in.  
  7. Return all information to be submitted to the office.

REVIEW PROCESS

All of this information will go before the Board of Commissioners for their review. The Board meetings are on the third Tuesday of each month. The information would need to be in the office by the Thursday before the Board meeting. If you cannot make this date then the information will go to the Board at the next meeting. It is at the sole discretion of the Board for approval. You will be notified of their decision. If a request is submitted, the bill is still due by the due date and subject to all charges.