Frequently Asked Questions

Cross Valley Water District (CVWD) bills every two months. The billing periods are:

1. January and February
2. March and April
3. May and June
4. July and August
5. September and October
6. November and December

Your bill should arrive around the 10th of the odd-numbered months (January, March, May, July, September, and November).

Bills are due on the 10th of the even-numbered months (February, April, June, August, October, and December).

This is dependent upon what services you have on your account. For specific questions give the office a call at 360-668-6766.

Your water bill consists of two parts: A base rate and a water consumption charge.

• The base rate is the minimum bill (if no water is used).
• Water consumption charges are determined by the amount of water that flows through your meter.

Consumption is measured in cubic feet. One cubic foot is equal to 7.48 gallons of water.  For more information see the Billing or Rates page.

If the payment is not received by the due date, the next day a 10% late fee will be charged.

Your next bill will show a past due amount along with the delinquency message.

A Check ONLY drop box is available during business hours. For the safety of your payments, it is located inside the gate under video surveillance by the office entrance.
For more information on payment options see the Payment options page.

For more information see the Buying/Selling a Home page.

Cross Valley offers three different forms for duplicate billing options. For more information see the Duplicate Bill page.

Yes, sign up for email billing. For more information and the form to complete see the Account page.

The first time you receive an email billing form Cross Valley it might end up in your Junk/Spam folder. Please check those folders in your email and add the email address to be accepted.  Please contact the office to verify your email address at 360-668-6766.

You can pay your bill online, by phone, by mail, autopay through Point and Pay, through your bank's bill payer system, or by check or cash in the District office.
For more information see the Payment Options page.

Cross Valley charges a base rate and a tiered rate structure for consumption on water. Sewer charges are dependent on the type of service.  
For more information and all charges on your bill see the current rates on the Rates page.

Please see the Buying/Selling a Home page.

Please see the Buying/Selling a Home page.

Please complete and submit the corresponding form located on the Account page. The District requires the request be made in writing.

Bills and account information are available online through the online payment system.

If the landlord does not sign up for duplicate billing (where a bill goes to the tenant and the owner), the tenant can call us at 360-668-6766 at any time to find out how much is due. We will give an invoice number so that a payment may be made online, if desired. For more information on duplicate billings see the Duplicate Billings page.

Our office is located in the Clearview area, on 180th between Highway 9 and Broadway. The address is:
8802 180th Street SE
Snohomish, WA 98296

Hours

Office hours are 7:30 a.m. to 4 p.m. Monday - Friday.

Contact Us

Call our office at 360-668-6766.

Yes, the district offers Autopay through the online payment processing system.

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

For instructions on how to  sign up and more information see the Eye On Water page.

Cross Valley reviews and adopts rates every two to three years, changes become effective on the first day of the new year. A Public Hearing is held as part of the process. The Public is welcome to attend the hearing. For more information on the current rates see the Rates page.

Blue is Water

Green is Sewer

American Public Works Association Uniform Color Code

Anyone can call for a locate at any address. It might be your neighbor called it in, or one of the utilities will be doing work in your area. 

Cross Valley is responsible to the meter. We mark our mains and the meter box. Cross Valley does not know where your service line is located. 

Unfortunately, Cross Valley does not know where your service is located. The service line is located on private property and the responsibility of the property owner. The Districts responsibility ends at the meter. Snohomish County Planning and Development might have your plans on file. Contact Snohomish County.  For information on how to locate your meter see the Your Meter page.

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

For instructions on how to sign up and more information see the Eye On Water page.

Please complete and submit the corresponding inquiry form for your request for water or sewer. We will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information and the form to complete see the Service Inquiry page.

Please complete and submit the corresponding inquiry form for water or sewer located on the Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page.

For more information and to find suggestions to help determine the cause see the Pressure page.

For instructions and more information see the Your Meter page.

To check to see if you have a possible leak see the Leaks page. for instructions on how to identify a leak on your meter.  Sign up for eye on water, for instructions and more information see the Eye On Water Page. Is it on the February billing, this might be due to a rate increase see the Rates page for the current rates.

For instructions on how to sign up and more information see the Eye On Water page.

For more information and to find suggestions to help determine the cause see the Pressure page.

Meters are located in the county right of way. For more information on how to locate your meter see the Your Meter page. Still have questions, call the office at 360-668-6766, we are here to help. The staff has a "clue" to help find your meter specific to each property. You can also identify your meter with the meter number listed on your bill and the office can provided you with the "clue" and endpoint number associated with your account. Still can't find your meter, give us a call and we can mark it with blue paint. Please make sure your meter is accessible at all times, a minimum radius of two feet around and six feet above is required. For more information on accessibility see the Meter Accessibility page.

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

For instructions on how to to turn off your meter see the Your Meter page. Still can't turn off your meter, call the office at 360-668-6766, we are happy to send someone out to turn it off and show you.

Unfortunately, Cross Valley does not know where your service is located. The service line is located on private property and the responsibility of the property owner. The Districts responsibility ends at the meter. Snohomish County Planning and Development might have your plans on file. Contact Snohomish County.  For information on how to locate your meter see the Your Meter page.

Emergency or After-Hours CALL 360-668-6766. Our answering service will take your information, contact the on-call staff member and the on-call staff member will return call.

A Check ONLY drop box is available during business hours. For the safety of your payments, it is located inside the gate under video surveillance by the office entrance.
For more information on payment options see the Payment options page.

Our office is located in the Clearview area, on 180th between Highway 9 and Broadway. The address is:
8802 180th Street SE
Snohomish, WA 98296 

HOURS

Office hours are 7:30 a.m. to 4 p.m. Monday - Friday.

CONTACT US

Call our office at 360-668-6766.

Learn more about the District and surrounding water Associations and Districts on the About us page. Or view the Cross Valley Water District Map (PDF).

Emergency or After-Hours CALL 360-668-6766. Our answering service will take your information, contact the on-call staff member and the on-call staff member will return call.

The Board of Commissioners Meeting Minutes are located on the Districts Code Publishing website. Please allow time for the minutes to appear on this site after the minutes have been approved at the following meeting. For more information see the District Code page.

View openings on the Employment page.

Cross Valley reviews and adopts rates every two years; changes become effective on the first day of the new year. A Public Hearing is held as part of the process. The Public is welcome to attend the hearing. For more information on the current rates see the Rates page.

For more information and the process see the Fire Hydrant Meter page.

For information on how to submit a Public Records request, the process and District policy see the Public Records Requests page. Still have questions, call the office at 360-668-6766, we are here to help.

Please complete and submit the corresponding inquiry form for your request of water or sewer. We will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information and the form to complete see the Service Inquiry page.

Please complete and submit the corresponding inquiry form for water or sewer located on the Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page.

The District has limited sewer availability. For more information see the Wastewater page. To inquiry about the availability please complete the sewer availability form located on the Service Inquiry page.

Please complete and submit the sewer inquiry form located on the Service Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page. Note the District has limited sewer service for more information see the Wastewater page.

Please Complete the As-Built Request form located on the As-Built Request page

The District does not have your property service line AS-BUILT on file. You can check with Snohomish County Planning and Development to see if they might have your plans. Please Complete the As-Built Request form located on the As-Built Request page for easements or public right-of-way.

Check out the source map located in the water quality reports.  This will give you a general idea as to which wells serve your location. Water from the grouped wells are combined before they reach your location. For more information see the Water Quality page. Questions, call the office at 360-668-6766, we are here to help.

The only water source that has added fluoride is the City of Everett.
For more information see the Water Quality page.

For explanation and information on your water see the Water Hardness page.

For instructions and more information see the Your Meter page.

To check to see if you have a possible leak see the Leaks page. for instructions on how to identify a leak on your meter.  Sign up for eye on water, for instructions and more information see the Eye On Water Page. Is it on the February billing, this might be due to a rate increase see the Rates page for the current rates.

You could not have water for a variety of reasons.  For more information see the Service Interruption page. Questions or Concerns please call the office at 360-668-6766, we are here to help.

For instructions on how to  sign up and more information see the Eye On Water page.

For more information and to find suggestions to help determine the cause see the Pressure page.

Meters are located in the county right of way. For more information on how to locate your meter see the Your Meter page. Still have questions, call the office at 360-668-6766, we are here to help. The staff has a "clue" to help find your meter specific to each property. You can also identify your meter with the meter number listed on your bill and the office can provided you with the "clue" and endpoint number associated with your account. Still can't find your meter, give us a call and we can mark it with blue paint. Please make sure your meter is accessible at all times, a minimum radius of two feet around and six feet above is required. For more information on accessibility see the Meter Accessibility page.

For instructions on how to to read your meter see the Your Meter page.

For instructions on how to to turn off your meter see the Your Meter page. Still can't turn off your meter, call the office at 360-668-6766, we are happy to send someone out to turn it off and show you.

Unfortunately, Cross Valley does not know where your service is located. The service line is located on private property and the responsibility of the property owner. The Districts responsibility ends at the meter. Snohomish County Planning and Development might have your plans on file. Contact Snohomish County.  For information on how to locate your meter see the Your Meter page.

Cross Valley does not test private wells. There are two main companies in that test water quality in the area.  Am Test Inc. and Edge Analytical please visit there websites to learn more information.

The Department of Ecology and the State of Washington have requirements and standards to decommission your well.

Department of Ecology's information on Abandoned wells.

The State of Washington WAC 173-160-381 Standards on Decommissioning your well.

For more information see the Service Inquiry page.

Please complete and submit the corresponding inquiry form for water or sewer located on the Service Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. Please mark the request for a Letter of availability.  The District issues a preliminary Letter of availability. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page.

Please complete and submit the corresponding inquiry form for water or sewer located on the Inquiry page. District staff will research the infrastructure to the property and identify the availability and fees. The process takes approximately 2 to 3 business days to complete. For more information on the process see the Service Inquiry page.

For more information see the Service Inquiry page.

You will need to contact a Certified Backflow Tester. The District sends notifications, through BSI Online, to residents and businesses.  View Notification Procedures for more information. View Annual Testing for more information on testing.

1. Hire a Certified Backflow Tester.

2. Provide your Customer Confirmation Number (CCN), located on the notice, to your tester.

3. Check your test report status using your CCN at BSI Online Tracking Customer Portal.

Tester will need to:

1. Preform the required test.

2. Submit all test reports through BSI Online.

Backflow prevention assemblies are mechanical devices, containing springs and other moving parts that are subject to wearing down and/or breaking. Routine maintenance and testing is necessary to ensure the device is working properly. Washington State law requires assemblies be tested annually. The District has compliance months January 1^st through May 31^st.  

If you had your assembly tested and it did not pass, you will need to have the assembly repaired or replaced and submit a passing test report.

If the assembly is not tested within the allotted time frame (January 1^st through May 31^st annually), charges will be added to your account and the service will be terminated. For more information see Notification Procedures.

Customers should keep a copy for their records, and to ensure that the backflow technician has submitted the report to BSI Online.  Using your customer confirmation number (CCN) located on the notice, you will be able to verify the test has been submitted through the BSI Online Customer Portal.

There may be several reasons why your neighbor has not received any notifications from Cross Valley, the most likely being that we don’t know about the installation. Many times customers make modifications to their private water system and do not inform the district. Have them give us a call (360) 668-6766, we can check the account.

As long as the irrigation system is physically connected to the water system, the assembly must be tested. Cross Valley can suspend the testing requirement if the customer provides a physical disconnect between the irrigation system and the public water system by removing the assembly and/or cutting and capping the water supply line. This has to be inspected by Cross Valley staff. Please contact the office at (360)668-6766 with additional questions or to schedule an inspection.